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Well Water vs. City/County Water: What You Need to Know

3/28/2025

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Water is life—it’s something we use every single day, from making our morning coffee to running a relaxing bath after a long day. Yet, not all water sources are created equal. If you're a residential or commercial property owner of the Middle Peninsula, Hampton Roads, Northern Neck, or Richmond area, you might rely on well water or city/county water. Each has its own set of benefits and challenges, and understanding these can help you make the best choices for the water quality in your household or business. Here's what you need to know:

Source & Availability
The most fundamental difference between well water and city/county water lies in where they come from. Well water is drawn from underground aquifers through a private system owned and maintained by the homeowner/business owner. This gives you independence but also means you're solely responsible for ensuring its quality and safety.

​City/County water, on the other hand, is sourced from lakes, rivers, or reservoirs and is treated by municipal facilities. While convenient and reliable, city/county water depends on a shared infrastructure, which can sometimes be susceptible to issues like pipe corrosion or occasional boil water advisories.

Quality and Treatment
Well water's quality depends on local groundwater conditions. While many enjoy the taste of natural, untreated water, it can be prone to contaminants like bacteria, heavy metals, or nitrates. Regular testing and appropriate filtration systems are essential to ensure safety.

The EPA has enforceable standards called “maximum contaminant levels” (MCLs) for drinking water contaminants and city/county water undergoes government-mandated testing and treatment processes to remove harmful substances and add disinfectants like chlorine. However, these additives can sometimes affect taste and odor, prompting home/commercial property owners to seek additional filtration options. The EPA has also established National Secondary Drinking Water Standards that set non-mandatory water quality for 15 contaminants because they are not considered to present a risk to human health. The EPA does not enforce these National Secondary Drinking Water Standards for contaminants such as color, iron, odor, and Total Dissolved Solids. Click here for more information

​Don’t let bad water ruin your home! We have the answer to iron stains, sulfur smells, and hard water deposits. With Water Pro, you can FINALLY get rid of the rust staining on your pretty white tub, sink, and toilet and/or that nagging rotten egg odor that makes showering unbearable.  In addition, with treatment and improved water quality, your appliances will benefit from treated water because hard water minerals bind together and cause build up. This can cause them to become clogged, making them inefficient. With treated water your appliances (ice maker, dishwasher, hot water heater, washing machine, etc.) will use less energy and last longer. With conditioned water, you will use less soap and detergent in washing machines and dishwashers. Water Pro water helps prevent spotting and build up on dishes, glassware, coffeemakers, and fixtures, too! Reverse Osmosis drinking water will make your drinking water, ice cubes, and coffee/tea delicious!

Cost Considerations
When it comes to cost, well water may save you from monthly utility bills, but it does require periodic investments. You'll need to maintain equipment like pumps and potentially install filters or a water softening system to handle water issues.

City/County water users pay for their water usage through utility bills. While generally predictable, these costs can add up, especially in areas with tiered billing systems. Maintenance costs for city/county water are managed by the municipality, but this also means less control over the process.

Unique Challenges
  • Well Water Challenges: Contamination risks from nearby agricultural activities, septic systems, or naturally occurring elements in the soil. Proper maintenance and annual water testing are crucial.
  • City/County Water Challenges: The taste and odor of treated water can be off-putting for some. Aging infrastructure in some areas may also lead to occasional water quality concerns.

How Water Pro Can Help
As a homeowner or commercial property owner, whether you rely on well water or city/county water, Water Pro has solutions to ensure your water is clean, clear, and great-tasting. We specialize in:
  • Water Testing Services: For well owners and those on city/county water, we provide comprehensive testing to detect contaminants and offer customized treatment solutions.
  • Filtration Systems: We install and maintain systems to improve water quality, whether you're dealing with odor from sulfur, chlorine taste, iron (rust) staining, hardness spotting, sediment, or you just don’t like your water quality.
  • Other Services: From well system maintenance to addressing city/county water concerns, our team has the expertise you can trust.
We pride ourselves on serving the residential and commercial property owners of the Middle Peninsula, Hampton Roads, Northern Neck, and Richmond areas with tailored solutions for every household’s or business’s unique water needs.

Conclusion
Your water source matters, and so does its quality. Whether you draw from a private well or rely on city/county water, proper treatment and regular maintenance are key to ensuring the health and well-being of your family and/or providing your customers with great tasting water, while protecting your home or business investment. At Water Pro, we're here to help you navigate the complexities of water management, so you can focus on enjoying fresh, clean water every day.
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Contact us today to schedule your water testing or learn more about our water filtration services.

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    Water Pro Inc. is veteran owned and locally operated in Gloucester, Virginia. We specialize in water treatment, well repairs, and plumbing for residential and commercial properties. Water Pro is proud to serve all of the Middle Peninsula, Hampton Roads, Northern Neck, and Richmond areas of Virginia. Since 2001, Water Pro has continued to build a solid reputation for integrity and good business practice within the community.  We install and maintain water purification and filtration systems that are superior in quality and efficiency.

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Serving Middle Peninsula, Hampton Roads, Northern Neck, and Richmond Areas of Virginia.

Water Pro is located at
​9977 John Clayton Memorial Hwy
​Gloucester, VA 23061
CONTACT US
Phone:  804-693-7294
[email protected]

OFFICE HOURS
Monday - Friday:  8 AM - 4 PM
Closed Saturday & Sunday​

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