Water Testing FAQ Page

WATER TESTING FAQ

What tests should be ordered?

You will need to confirm with loan underwriter/mortgage company what tests they are requiring for the loan. We can not advise you on what tests to order.

Why Choose Water Pro?

Choosing Water Pro to test the water of the homes you represent provides you with a release of liability from conflict of interest. Our water testing services are also convenient and Water Pro is committed to providing realtors with exceptional service.

WhY DO YOU INCLUDE a CHLORination?

In order to provide a more efficient and valuable bacteria test service to our realtors and homeowners, every test automatically includes a chlorination. This means we will provide a chlorination of the well, line, or sample point as the configuration allows. This allows us to ensure we collect a clean sample. If the bacteria test fails, we will provide the second bacteria test at no additional charge.

How long will it take to get the results?

Test results will typically be available within 5 days after the date of sampling. Many mortgage companies won’t accept results older than 30 days, so please order your test accordingly.

DO I NEEd to be PRESENT?

We do not need anyone present to collect the sample as long as we have unrestricted access (no dogs, locked gates, etc.) to an outside faucet with running water (power and pump on). If there are special (access) circumstances such as a contractor lockbox or gate code, please provide information in the test request form and we may contact you if needed.

DOES THE POWER HAVE TO BE ON?

Power to the well pump and running water is required in order for us to be able to collect the sample. If we go out to sample and there is no running water or power on, additional $45 charge will be incurred.

Which areas are covered by Water Pro?

Our local service areas are Gloucester, Mathews, and Middlesex. We provide tests for a much wider area, but mileage charges apply. For mileage rates, please contact [email protected] or at 804-693-7294, option 2.

When is Payment due?

Upfront payment is required before sampling will be done. In the request form, you will provide the contact name, email address, and phone number of person paying the Invoice and receiving test results. They will receive an Invoice via email with a link for online payment.